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Business Etiquette - Does it still exist?

16/7/2014

Article was published in Business Franchise Australia and New Zealand - Sep 2015

Franchising is all about service. How many times have we heard that or passed it on to our staff or Franchisees – hopefully to see it enacted with the final user – The Customer.

_Whilst it is great to preach this sermon, how many franchise systems actually perform in this way?

I joined a major oil company in the late ‘70’s – (showing my age) and in my planned 5 months of training I had to undertake a course called Caltex Marketing Communications – 5 days, and another course called Key to Salesmanship – 5 days. One of the messages drummed into us was how do we plan and communicate with our dealers (franchisees) and distributors in a proper manner.

In the days of letters, snail mail and STD phone calls, ...

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Bridge Rd retail vacancy at 25.5%: A Longitudinal study update on shop vacancy rates on Bridge Rd, Richmond (Melbourne)

4/7/2014

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I reported in September 2011 that the vacancy rates in Bridge Rd, Richmond were at around 16 %. I asked, then, “What is this going to do to rentals? Are we finally reaching a point where rentals will be reduced by market forces?”

In June 2013, I repeated the exercise along the same stretch of road (Bridge Rd), from Church St to Punt Rd. At that time it showed me we had 205 what I describe as retail outlets, as well as 44 vacant shops, meaning the strip had a vacancy rate of 21.5%.

Today I did exactly the same walk and counted 203 retail stores....

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Business Etiquette - Does it still exist?

Bridge Rd retail vacancy at 25.5%: A Longitudinal study update on shop vacancy rates on Bridge Rd, Richmond (Melbourne)

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