It amazes me to see many companies spend a fortune trying to put forward a caring, sharing attitude… and yet their staff perform in a completely different manner. Whilst you feel like abusing the employees for being non respondent and uncaring, you often wonder what pressure is on them to try and perform as management try and convey. I live under the apprehension that most people try to do their best, however this may not always be correct, or they just do not have the tools to deliver.
Peter Buckingham is the Managing Director of Spectrum Analysis Australia. He is a certified Management Consultant, and a Fellow of the FCA and IMC.