Published in Business Franchisor Magazine, November 2016
Many managers want to do everything. They think it is there job to oversee every part of the business, micromanage all the executives, undertake the sales of every product, and handle all the day to day operations. What they don’t do is what they are actually paid the big money for – Managing the Business!
An old boss of mine use to say “If you have a dog and have to bark yourself…..you may as well shoot the dog! Whilst he was considered a real autocrat, as I now look back, I think I agree with what he would say to us.
In my view a good manager is strategic, and more about managing their direct reports, and then letting them do their designated jobs. I become very frustrated when I see either young managers trying to do too much, or older managers who have probably been over promoted, trying to do the day to day business, not the strategic work that is required of their role.
5 points I recognise in a good manager:
5 points I recognise in a poor manager:
As I am getting older, I probably am becoming more concerned by these trends which I see are partly due to technology improvements, and possibly staff reductions in many organisations. I feel organisations do not invest in training of managers, partly due to people changing jobs on a regular basis. I feel we see this in the quality of many managers who are probably over promoted due to their technical ability, and not because of their management skills.
There are good managers and poor managers, and naturally they all think they are doing a great job, irrespective of how others see them. Maybe more 360 degree feedback analysis and other similar tools may give them a dose of reality.
Peter Buckingham is the Managing Director of Spectrum Analysis Australia. He is a certified Management Consultant, and a Fellow of the FCA and IMC.